AC Repair In Rockwall, Texas

My visit with Baker Brothers technician, CODY HOYL, to inspect my existing 50 gal. gas (50 G), 40,000 BTU water heater just wrapped. Cody was courteous and thorough during his inspection and confirmed information about the unit, that was mentioned yesterday from the plumber who installed its gas control four years ago. Upon confirming the necessary next step with me; items that will need to be removed/ replaced; and the type of reconnection to be applied, Cody promptly confirmed a "next up" appointment today with his home office. He then explained that Baker Brothers will send one of their two-person crews to install a new 50 G unit, whose price covers parts, labor, city permit, AND a 12-year transferrable warranty. I'm a new customer, who recently canceled a very positive 20+ year member-experience with American Home Shield due to increased monthly membership dues, and I am VERY pleased to have found that same degree of positive experience with Baker Brothers. Both my family and I anxiously anticipate installation of a new 50 G unit so that our home can, once again, have heated water. ———————-FOLLOW UP—————————- The Baker Brothers 2-technician team just completed installation of my new 50 G water heater. They were self sufficient and as courteous and professional as Cody, who stated, it would take them under one hour for the job. It was. Only thing they asked my assistance with was turning on both of the hot & cold faucets during removal of the old unit, then turning them off before turning on the hot water faucet in the master bath tub while water filled up the new unit. After technician/plumber, “Caleb A.”, signed and dated the Emergency Shut Down Instructions’ sticker on the unit, he lit the gas pilot light; set the gas control knob to ‘A’ setting; and said to give it 45-60 minutes to heat up the water. Only thing left is a visit from the city for inspection next week to tie a bow on this. Can’t wait!

My experience with Bakers brother was the best! I Called in, got an estimate, and next day a plumber came over to fix the leak in the ceiling. Evan Roberts provided excellent service! He was so kind to re-explained to me almost 4x of what’s going on and was super knowledgeable about everything when I asked him about the leaking situation. He and his team fixed it within 1 hour as well! I was hestistant to find a trusted plumber but Baker company did a fantastic job with everything from scheduling, to clear transparent pricing, and provided detailed explanations. If you have a leak in your home, I highly recommend using the baker’s brother company. Call Even Roberts to be your plumber if you need it as well!

Mason from Baker Bros. Was amazing and very knowledgeable. He made me feel extremely comfortable and gave me all the quotes I needed to make my decisions. Thank you Baker Bros for your service today!!! Update Mason came back and did an excellent job once again. Saved us money and we a satisfied with the service.

Marcos and Renaldo were very professional! The work they did was timely! They made sure they answered all my questions and cleaned the excess water from the leak before they left. I’m very satisfied with the work they performed on installing my new water heater!

Richard is one of the best a/c technicians at Baker Brothers. He was prompt, professional, and knowledgeable about what he does. He took the time to explain how and why my a/c was acting the way it was to be on an after hours shift. Baker Brothers always has great and knowledgeable technicians but this was my first experience with after hours. As always I will be a Baker Brothers customer. And lastly thank you to the Night Manager Tommy who was so nice to explain to me about my a/c situation. He was patient, kind, and said he would be on standby to help me with any questions about my situation through the night. Thank you all again.